![]() Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.If this didn’t help, you may need to troubleshoot further with the device's manufacturer. Your SD card is not causing problems, try removing it (Android only).Your device's battery is sufficiently charged.Select 'Cached images and files' and 'Cookies and other site data' check box and then select Clear. Under Clear browsing data, select Choose what to clear. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services. Your firewall isn’t blocking Spotify (desktop only) If it doesnt work, delete your caches and cookies in edge.Your device has at least 250MB of available memory.Your device is supported for Spotify and up-to-date.It takes storage space and memory to process and cache. Spotify streams audio from its servers to your device, whether it's a phone, tablet, or computer. If it doesn’t, it could be an issue specific to your device. Make sure you have enough space available. Is it your device? See if the issue happens on a different device, or when using the web player. Songs can be grayed out if they're not available in your market. ![]() ![]()
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